Support
Answers to common questions — and a real person on the other end if you need one.
We usually reply within a couple of days.
How to play
What's the goal?
Fill the grid so every row and every column contains each height exactly once — like a Latin square. Each square is a building, and its number is how many floors it has.
What do the clue triangles mean?
Each lot shows a small clue: the number of its directly neighboring buildings (up, down, left, right) that are taller than it. A circle means zero taller neighbors; more triangles mean more taller neighbors. Use those counts to deduce every height.
Pen vs. Pencil?
Pen (Build) places a final floor count. Pencil jots down the possibilities you're still weighing for a lot. Toggle between them any time, and use Undo/Redo freely — nothing is ever locked in.
I'm stuck. Can I get a hint?
Tap the lightbulb. Highrise points out a square you can solve next with pure logic, and explains why. Hints never guess for you — they show the reasoning.
Purchases & progress
What does the full unlock include?
The daily puzzles and the first 30 levels of every difficulty are free forever. The one-time unlock opens all 1,700 levels plus unlimited Free Play. It's a single purchase — no subscriptions.
I bought the game on another device / reinstalled. How do I get it back?
Open Settings → Unlock the full game and choose Restore Purchases, signed in with the same Apple ID you bought with. Your unlock will come right back at no charge.
Will my progress sync across devices?
Yes. As long as you're signed in to iCloud, your levels, stars and streaks sync automatically through your private iCloud account. Give it a moment on a new device while it downloads.
My progress isn't syncing.
Check that iCloud Drive is on (Settings → [your name] → iCloud) and that you're online on both devices. If it still looks off, email us and we'll help.
Something not right?
How do I report a bug or suggest something?
Right from the app: Settings → Report a bug or Send feedback. Or email support@highrise-game.com. Telling us your device and iOS version helps us fix things faster.
Does Highrise collect my data?
No. There are no ads, no analytics and no tracking. Your progress lives on your device and in your own iCloud. See the Privacy Policy for details.